Discover Maple Tour Policy

Country Picnic

Must be booked in advance. Tour tickets are available to purchase up to the start time of the tour, however the option to add our Country Picnic ends 24 hours before the tour start-time.  

Ticket Refunds

Tickets are refundable up to 24 hours before the tour.  Email or call for refunds.  No shows are non-refundable.

Late Arrivals

The tour starts at the stated time so please do arrive early as to not miss your tour.  If you have gotten lost or traffic is holding you up and you know you are not going to make it on time, it is advisable to call the farm.

Cancelled Tours

Any cancelled tours due to weather or unforeseen circumstance will be refunded. In the event of a cancelled tour, we will send out an email as soon as possible prior to the tour time booked.  If you do not have access to your email on the day of your tour and it is inclement weather (pouring rain, high winds, etc.) call the farm to find out if your tour has been cancelled.  If we have not cancelled the tour and you do not wish to participate it is up to you to cancel 24 hours before your tour to get a refund.

Rules of the Farm

There is a no smoking and no pets policy for the farm. Service animals are permitted.  There are many wood buildings on the property and we take our no smoking policy very seriously.  Smoking is permitted in the parking lot and there is a butt container at the entrance to the farm in the parking lot.  Yes, we sometimes have fires going in the sugar bush for the demonstrations but for the care of the wildlife and courteousness towards other guests we request that you do not smoke there either.

Physical Accessibility

We do have accessible parking near the entrance to the farm from the parking lot.  The Maple Sweet Shop, Sugar Shack, and guest washrooms are wheelchair accessible (up to 32” wide).  The Sugar Bush and wagon ride are not wheelchair accessible. Strollers are welcome.