Year Round Farm Policies

Rules of the Farm

There is no smoking and no pets policy for the farm. There are many wood buildings on the property and we take no smoking very seriously.  Smoking is permitted in the parking lot and there is a butt container at the entrance to the farm from the parking lot.  Sometimes we have fires going in the sugar bush for demonstration but for the care of the wildlife and courteousness of the other guests there is no smoking allowed in the forest.

Accessibility

While some areas of our farm and experiences are wheelchair accessible, others involve outdoor terrain and steps that may pose limitations. The following information is provided to help you plan your visit with confidence.

Parking & Entry
We offer designated accessible parking spaces in our main lot, located close to the entrance of the farm. Key buildings including the Maple Sweet Shop, Sugar Shack, and washroom facilities feature wheelchair-accessible doorways (minimum 32” wide) and are situated on level ground with no steps. At this time we do not have automatic doors installed in our buildings; please ask a member of our staff to assist you with doors if needed.

Wheelchairs
The majority of tours include a wagon ride to our forest, which requires guests to climb three steps to board and disembark from the wagon. The trails in the Sugar Bush are not wheelchair accessible as there are several steep hills and the ground can be uneven with loose stones in places. Guests using folding walkers with seats or foldable wheelchairs, and who are comfortable walking short distances (up to 10 minutes between stops), may still find portions of the tour manageable. Benches are provided at each stop for rest. We encourage guests with mobility concerns to use their discretion based on their individual needs.

Service Animals
In accordance with Ontario accessibility laws, service animals are welcome at White Meadows Farms. A service animal is defined as one that is required by a person with a disability for reasons related to their disability. To help us recognize service animals:

• It should be visibly apparent (e.g., wearing a vest or harness), or
• The guest may provide a letter from a regulated healthcare provider or an identification card confirming the need for the service animal.

Emotional Support animals are NOT Service Animals and service providers are not required to allow support animals on their premises. 

Disability Cards & Support People
Guests with disabilities who require assistance are welcome to bring a support person. If you are visiting with an Access 2 Card, your support person may accompany you at no additional charge on ticketed experiences. Please present the card at the time of booking or check-in.

Forest Trails

Please be aware that the Sugar Bush is a natural area, although we have trails some spots can be icy, slippery and/or muddy, depending on the season. Branches and roots may also be exposed on these trails. Please watch where you walk to avoid any trips or falls. Proper outdoor footwear is recommended.

Open Fires

There are open fires for the purpose of our demonstrations, please use caution when near these fires to avoid any harm by sparks, ashes or smoke.

WARNING: under Ontario law, an agritourism provider is not liable for the death or injury or illness of a participant in an agritourism activity conducted at this agritourism location if that injury or death or illness results from the inherent risks of that agritourism activity. Inherent risks of agritourism activities include, but are not limited to, the risk of injury inherent to land, equipment and animals as well as the potential for you as a participant to act in a negligent manner that may contribute to your injury or death. You are assuming the risk of participating in this agritourism activity.

Sugar Bush Trek Policies
March-April

Ticket Refunds

Sugar Bush Trek Tickets are refundable up until 1 Day before your tour. You can cancel directly through your online booking confirmation until midnight the day before your tour. Cancellations via email/phone can be refunded up until 5:00pm the day before your tour. No shows are nonrefundable.

Late Arrivals

Our tours depart at predetermined times so please arrive at least 20 minutes prior to your ticket time. We will not delay a tour to wait for late arrivals.  If you have gotten lost or traffic is holding you up and you know you are not going to make it on time, it is advisable to call the farm and let us know so we can try to reschedule your tour.

Cancelled Tours

Any cancelled tours due to weather or unforeseen circumstances will be refunded. In the event of a cancelled tour, we will send out an email as soon as possible prior to the tour time booked.  If you don’t have access to your email on the day of your tour and it is inclement weather (pouring rain, high winds, snow storm) call the farm to find out if your tour has been cancelled.  If we have not cancelled the Sugar Bush Trek and you do not wish to participate it is up to you to cancel at least 1 Day before your tour time to get a refund.  No shows are nonrefundable.

Strollers

Our trails are stroller-friendly! For the most comfortable experience, we recommend sport-style strollers or models with larger wheels, as fold-up or umbrella-style strollers may struggle on snowy, muddy, uneven ground. If you’re taking the wagon to the sugar bush, please note that strollers will need to be lifted up the steps. Our staff are happy to assist you with this if needed, just let us know!