Year Round Farm Policies
Rules of the Farm
There is no smoking and no pets policy for the farm. There are many wood buildings on the property and we take no smoking very seriously. Smoking is permitted in the parking lot and there is a butt container at the entrance to the farm from the parking lot. Sometimes we have fires going in the sugar bush for demonstration but for the care of the wildlife and courteousness of the other guests there is no smoking allowed in the forest.
Accessibility
We do have accessible parking spaces near the entrance to the farm in the parking lot. The Maple Sweet Shop and the Sugar Shack are wheelchair accessible. Our washrooms are wheelchair accessible — up to 32” wide.
The trails in the Sugar Bush are not wheelchair accessible as there are several steep hills and the ground can be uneven with loose stones in places. Proper outdoor footwear when visiting is recommended. Our trails are stroller friendly! Sport models or styles with larger wheels are recommended; fold-up, umbrella style strollers are not. You’ll have to lift the stroller up the steps to the wagon if visiting our sugar bush, please ask one of our helpful staff to assist you in this, if needed.
Sugar Bush Trek Policies
March-April
Ticket Refunds
Sugar Bush Trek Tickets are refundable up until 1 Day before your tour. You can cancel directly through your online booking confirmation until midnight the day before your tour. Cancellations via email/phone can be refunded up until 5:00pm the day before your tour. No shows are nonrefundable.
Late Arrivals
Our tours depart at predetermined times so please arrive at least 20 minutes prior to your ticket time. We will not delay a tour to wait for late arrivals. If you have gotten lost or traffic is holding you up and you know you are not going to make it on time, it is advisable to call the farm and let us know so we can try to reschedule your tour.
Cancelled Tours
Any cancelled tours due to weather or unforeseen circumstances will be refunded. In the event of a cancelled tour, we will send out an email as soon as possible prior to the tour time booked. If you don’t have access to your email on the day of your tour and it is inclement weather (pouring rain, high winds, snow storm) call the farm to find out if your tour has been cancelled. If we have not cancelled the Sugar Bush Trek and you do not wish to participate it is up to you to cancel at least 1 Day before your tour time to get a refund. No shows are nonrefundable.
Discover Maple Tour Policies
May-October
Booking Rules
Online tickets can be purchased up until 1 hour before the tour start time. We strongly recommend purchasing tickets online to guarantee your spot and ensure that the tour will run. If we have not received at least one advance booking for any given tour, the tour will not operate. Walk-in tickets may be purchased at our farm, however there is no guarantee that walk-in tickets will be available.
Ticket Refunds
Tickets are refundable up to 24 hours before the tour. You can cancel directly through your online booking confirmation email until midnight the day before your tour. Cancellations via email/phone can be refunded up until 5:00pm the day before your tour. No shows are nonrefundable.
Late Arrivals
The tour starts at the stated time so arrive early as to not miss your tour. If you have gotten lost or traffic is holding you up and you know you are not going to make it on time, it is advisable to call the farm.
Late arrivals cannot be accommodated after the wagon has left for the sugar bush.
Cancelled Tours
Any cancelled tours due to weather or unforeseen circumstance will be refunded. In the event of a cancelled tour, we will send out an email as soon as possible prior to the tour time booked. If you do not have access to your email on the day of your tour and it is inclement weather (pouring rain, high winds, etc.) call the farm to find out if your tour has been cancelled. If we have not cancelled the tour and you do not wish to participate it is up to you to cancel 24 hours before your tour to get a refund. No shows are nonrefundable.
Tours Booked Through Third Party Vendors (ie. Trip Advisor):
If you purchased tickets through Trip Advisors or another third-party vendor, the cancellation policy as applicable to that vendor applies. Different vendors may have different cancellation policies, be sure to carefully read through and understand the details before you purchase tickets. White Meadows Farms is not responsible for processing refunds for tickets purchased through a third party vendor.
Tasting Boards – Policies
May to November
Booking
Tasting Boards can be booked online up to 1/2 hour in advance however, booking ahead is not required.
Refunds
Full refunds for tasting boards booked online are available right up until the time of your booking time. No shows are non-refundable.
Late Arrivals
We encourage guests to arrive on-time for their reservation. If you arrive late, you may be moved to a different location or have less time at your table. Please call us if you’re running behind.
Cancellations
If we must cancel tasting boards due to unforeseen circumstances you will be refunded in full. In the event of a cancellation, we will send out an email and/or call you as soon as possible prior to the booking time. There are indoor and outdoor tables available so the weather is unlikely to affect your booking.
