Year Round Farm Policies

Rules of the Farm

There is no smoking and no pets policy for the farm. There are many wood buildings on the property and we take no smoking very seriously.  Smoking is permitted in the parking lot and there is a butt container at the entrance to the farm from the parking lot.  Sometimes we have fires going in the sugar bush for demonstration but for the care of the wildlife and courteousness of the other guests there is no smoking allowed in the forest.

Accessibility

We do have accessible parking spaces near the entrance to the farm in the parking lot.  The Maple Sweet Shop and the Sugar Shack are wheelchair accessible. Our washrooms are wheelchair accessible — up to 32” wide.

The trails in the Sugar Bush are not wheelchair accessible as there are several steep hills and the ground can be uneven with loose stones in places. Proper outdoor footwear when visiting is recommended. Our trails are stroller friendly! Sport models or styles with larger wheels are recommended; fold-up, umbrella style strollers are not. You’ll have to lift the stroller up the steps to the wagon if visiting our sugar bush, please ask one of our helpful staff to assist you in this, if needed.

Sugar Bush Trek Policies
March-April

Ticket Refunds

Sugar Bush Trek Tickets are refundable up until 1 Day before your tour. You can cancel directly through your online booking confirmation until midnight the day before your tour. Cancellations via email/phone can be refunded up until 5:00pm the day before your tour. No shows are nonrefundable.

Late Arrivals

Our tours depart at predetermined times so please arrive at least 20 minutes prior to your ticket time. We will not delay a tour to wait for late arrivals.  If you have gotten lost or traffic is holding you up and you know you are not going to make it on time, it is advisable to call the farm and let us know so we can try to reschedule your tour.

Cancelled Tours

Any cancelled tours due to weather or unforeseen circumstances will be refunded. In the event of a cancelled tour, we will send out an email as soon as possible prior to the tour time booked.  If you don’t have access to your email on the day of your tour and it is inclement weather (pouring rain, high winds, snow storm) call the farm to find out if your tour has been cancelled.  If we have not cancelled the Sugar Bush Trek and you do not wish to participate it is up to you to cancel at least 1 Day before your tour time to get a refund.  No shows are nonrefundable.

Sugar Bush Campout Lunch Policies
March-April

Booking your Lunch

The Sugar Bush Campout Lunch must be booked ahead. You can book using our online booking platform or by phone during business hours. A minimum of 2 people are required with a maximum of 6 people per booking. Bookings close 22 hours before the start time.

Booking Refunds

Campout Lunch Bookings are refundable up till 2 days before. Cancellations less than 2 days are nonrefundable.  No-Shows are nonrefundable.

Late Arrivals

Your shuttle departs at a predetermined time so please arrive at least 20 minutes prior to your ticket time. Shuttles depart on time and will not wait for late arrivals. Late arrivals will be considered as No-Show.

Cancelled Lunches

If we must cancel lunches due to weather or other unforeseen circumstances you will be refunded in full. In the event of a cancelled lunch, we will send out an email as soon as possible prior to the seating time booked.  If you don’t have access to your email on the day of your tour and it is inclement weather (pouring rain, high winds, snow storm) call the farm to find out if your lunch has been cancelled.  If we have not cancelled the Campout Lunch and you do not wish to participate it is up to you to cancel at least 2 days before your tour time to get a refund.

How to book more than 1 table:

Each booking includes one picnic table that can seat a maximum of 6 people. If your group has more than 6 people, select  “+ Add Another Activity” on your cart page. You will be redirected back to choose your time slot where you can book another table for additional guests. Each table must have at least 2 people, be sure to split your group accordingly when booking. Tables will be placed together so you’ll be dining as one group.