Year Round Farm Policies

Important Visitor Information

• No smoking on the farm; permitted in the parking lot only 
• No pets allowed 
• Service animals are welcome (must be identifiable or supported by documentation)
• Access 2 Card: support person admitted at no charge for ticketed experiences
• Open fires: Use caution when near any fires to avoid any harm by sparks, ashes or smoke
• Natural terrain: may be muddy, slippery, uneven, with exposed roots/branches

Parking & Entry
Designated accessible parking spaces are available in our main lot, located close to the entrance of the farm. The Maple Sweet Shop, Sugar Shack, and washroom facilities feature wheelchair-accessible doorways (minimum 32” wide) and are situated on level ground with no steps. At this time we do not have automatic doors installed in our buildings; please ask a member of our staff to assist you with doors if needed.

Wheelchairs
Most tours include a wagon ride to the Sugar Bush, which requires guests to climb three steps when boarding and exiting. The forest trails are not wheelchair accessible due to steep hills, uneven terrain, and loose stones.

👉 Read more about our Accessibility Policy here

Mobility Considerations
Guests using foldable wheelchairs or walkers and who are comfortable walking short distances (up to 10 minutes between stops) may find portions of the tour manageable. Benches are available at each stop for resting. We encourage guests to assess their individual mobility needs before booking.

WARNING: under Ontario law, an agritourism provider is not liable for the death or injury or illness of a participant in an agritourism activity conducted at this agritourism location if that injury or death or illness results from the inherent risks of that agritourism activity. Inherent risks of agritourism activities include, but are not limited to, the risk of injury inherent to land, equipment and animals as well as the potential for you as a participant to act in a negligent manner that may contribute to your injury or death. You are assuming the risk of participating in this agritourism activity.

Sugar Bush Trek Policies
March-April

Ticket Refunds

Sugar Bush Trek Tickets are refundable up until 1 Day before your tour. You can cancel directly through your online booking confirmation until midnight the day before your tour. Cancellations via email/phone can be refunded up until 5:00pm the day before your tour. No shows are nonrefundable.

Late Arrivals

Our tours depart at predetermined times so please arrive at least 20 minutes prior to your ticket time. We will not delay a tour to wait for late arrivals.  If you have gotten lost or traffic is holding you up and you know you are not going to make it on time, it is advisable to call the farm and let us know so we can try to reschedule your tour.

Cancelled Tours

Any cancelled tours due to weather or unforeseen circumstances will be refunded. In the event of a cancelled tour, we will send out an email as soon as possible prior to the tour time booked.  If you don’t have access to your email on the day of your tour and it is inclement weather (pouring rain, high winds, snow storm) call the farm to find out if your tour has been cancelled.  If we have not cancelled the Sugar Bush Trek and you do not wish to participate it is up to you to cancel at least 1 Day before your tour time to get a refund.  No shows are nonrefundable.

Strollers

Our trails are stroller-friendly! For the most comfortable experience, we recommend sport-style strollers or models with larger wheels, as fold-up or umbrella-style strollers may struggle on snowy, muddy, uneven ground. If you’re taking the wagon to the sugar bush, please note that strollers will need to be lifted up the steps. Our staff are happy to assist you with this if needed, just let us know!