Booking & Group Size
When will I receive a response from my booking request?
You will be contacted within 1–2 business days of submitting your request to confirm approval.
When do I have to pay the $100 deposit?
- For bookings confirmed before December 31, 2026, the deposit must be paid within 7 days
- For bookings confirmed after January 1st, 2027, the deposit must be paid within 24 hours
- Pay with Credit card via the “Pay Balance” link in your confirmation email (preferred)
- To arrange payment by e-transfer or cheque, please contact us
Why might my booking request not be approved?
Our farm can accommodate a maximum of 140 participants at one time. If your requested date and time coincides with another confirmed group booking and the combined total exceeds this limit, we may not be able to accommodate your group as requested. In this case, we will work with you to arrange an alternate date or time for your visit.
How many parents/volunteers can join the class?
As long as the total number of people does not exceed the maximum capacity of your booking, you can bring as many parents/volunteers as you wish.
⭐ Check with the teacher or secretary who booked the tour to find out the maximum number of people that we can host with your booking. If a parent wishes to join their child on a tour, it is up to the teacher or secretary who set up the booking to ensure that there is space available. There are no public spots available for parents to purchase tickets separately on the day of the tour.
Pricing & Payment
Do parents, teachers and/or other adults have to pay?
We accept one payment per booking, so it is up to the group organizer how they choose to divide the cost among participants.
Our school tour pricing is a flat group rate, rather than a per-person price. Pricing is based on the total number of participants attending, including students, teachers, parents and other adults.
Your group will fall into one of the following pricing tiers based on your total number of participants:
- Up to 35 participants
- 36–70 participants
- 71–105 participants
- 106–140 participants
Can each person pay separately on the day of the tour?
No. We only accept one payment per booking, which is paid through your final invoice. Bookings cannot be split into multiple payments.
Pancake Snack
Why is the base price higher for the Pancake Snack, and why is there an additional charge per person?
The base price covers the fixed costs of setting up the space and preparing the pancakes, which remain the same regardless of group size. The additional per-person charge covers the individual portions of pancakes, syrup and juice.
Can I reduce the number of people who would like the Pancake Snack?
Yes. You may contact us to reduce the number of people receiving the Pancake Snack, such as teachers or parents who will not be eating. Please note: It is your responsibility to communicate this to your group. We only prepare enough pancakes for the number of paid participants.
What if a student has dietary restrictions and can’t have pancakes?
Students with dietary restrictions are welcome to bring their own snack to enjoy during the Pancake Snack portion of the tour. Pancakes contain: Dairy, Eggs & Gluten. We are a nut-free farm.
Cancellations
What is your cancellation policy?
If you need to cancel for any reason, please provide as much notice as possible. Cancellations must be made no later than 10 days before the scheduled start time of your tour.
What happens in the case of inclement weather?
School Programs run rain, snow or shine. However, high winds, heavy rain or thunderstorms may require us to close the Sugar Bush. If this happens, we will work with you to either cancel or reschedule your tour.
General Questions
Do you have a restaurant?
We no longer operate a restaurant at the farm. The Pancake House closed in 2015.
How should students prepare to dress for the weather?
Your time at the farm will be spent outdoors, so please make sure you and your students are dressed appropriately for the weather. Our tours run rain or shine, so boots and umbrellas are sometimes a good idea.
Be sure to check the weather forecast the day before your tour and plan accordingly.
Are there any allergens we should be aware of?
Students may encounter hay and/or straw while at the farm. Our production kitchen and bottling area are nut-free. Pancakes contain dairy, gluten and eggs.
Take-Home Orders
Each class will receive a special coupon code created just for the date of your tour. Coupon codes will be sent out about 2-3 weeks before the tour date. This unique code will apply a 10% discount in our online store with minimum $10 purchase and will arrange for products to be sent home with your class on the day of their tour.
Visit our online store to place an order: https://whitemeadowsfarms.com/shop/
When completing your order, please include a note in the Checkout Page that states:
- Child’s Name
- Child’s Teacher’s Name
- The coupon code can only be used in our online store until 8:00am on the day of your child’s tour.
- The coupon cannot be used in-person in the Maple Sweet Shop
- Minimum purchase of $10 to receive 10% off with coupon code ONLINE ONLY. Orders of less than $10 will be processed as curbside pickup and sent home with your child, however no discount will be applied.
- Any products labeled “Pickup/Delivery” and/or “Pickup Only” cannot be sent home with your child as all of these items require refrigeration
- When applying the coupon code to your cart, “School Pickup” will automatically be applied as the shipping method
- This coupon code cannot be used with any other shipping method including Local Delivery. Orders placed for any other shipping method will not be processed.
