Deposit: A $100 Deposit is required upon booking (Visa or Mastercard) to hold your spot.

Final Payment: You can use the “Pay Balance” button at the bottom of your confirmation email to pay with Visa or Mastercard. We also accept e-transfers to info@whitemeadowsfarms.com (Canadian Banking Institutions Only), or cheques from Educational Institutions addressed to White Meadows Farms. Personal cheques will not be accepted. Your invoice cannot be split into multiple payments, only one payment will be accepted to process your final invoice.
Final payment by credit card or e-transfer is due 1 day before your tour. Cheques may be brought to the farm on the day of your tour. 

Cancellations and changes to your booking can be made through the link in your confirmation email or by contacting us. Please contact us as soon as possible for any known changes or cancellations.

If you cancel your booking at least 24 hours before the start time of your tour, your deposit will be refunded in full. If you cancel your booking less than 24 hours before the start time of your tour, your deposit will not be refunded.

Changes to the number of participants in the Pancake Snack Option can be adjusted until 24 hours before the start time of your tour. Changes to the number of participants included in the Pancake Snack Option cannot be accommodated less than 24 hours before the start time of your tour.

Each class will receive a special coupon code created just for the date of your tour. Coupon codes will be sent out about 2-3 weeks before the tour date. This unique code will apply a 10% discount in our online store with minimum $10 purchase and will arrange for products to be sent home with your class on the day of their tour.

Visit our online store to place an order: https://whitemeadowsfarms.com/shop/

When completing your order, please include a note in the Checkout Page that states:

1. Child’s NAME
2. Child’s TEACHER’S NAME

Please read the terms and conditions associated with your coupon code before using! 

Terms & Conditions

1. The coupon code can only be used in our online store until 8:00am on the day of your child’s tour.

2. The coupon cannot be used in-person in the Maple Sweet Shop

3. Minimum purchase of $10 to receive 10% off with coupon code ONLINE ONLY. Orders of less than $10 will be processed as curbside pickup and sent home with your child, however no discount will be applied. 

4. Any products labeled “Pickup/Delivery” and/or “Pickup Only” cannot be sent home with your child as all of these items require refrigeration

5. When applying the coupon code to your cart, “School Pickup” will automatically be applied as the shipping method

6. This coupon code cannot be used with any other shipping method including Local Delivery. Orders placed for any other shipping method will not be processed. 

How many parents/volunteers/chaperones can join the class?

As long as the total number of people does not exceed the maximum capacity of your booking, you can bring as many additional participants as you wish. A single group can host up to 35 people, a double group can host up to 70 people. Check with the teacher or secretary who booked the tour to find out the maximum number of people that we can host with your booking. If a parent wishes to join their child on a tour, it is up to the teacher or secretary who set up the booking to ensure that there is space available. There are no public spots available for parents to purchase tickets separately on the day of the tour.

Why is the tour capacity limited to 35 or 70 people?

Since our wagon only has 35 seats, we can only transport up to 35 people at one time. We can host up to 70 people by splitting up groups between 2 tour guides and making 2 trips out to the Sugar Bush on the wagon. These group sizes are also quite manageable for the tour guides and taffy on snow team to allow us to provide the best experience for your group.

Can each person pay separately on the day of the tour?

We only accept one payment on your final invoice. Your booking cannot be split up into multiple payments.

What happens in the case of inclement weather?

School Programs run rain or shine. However, high winds, heavy rain, or thunderstorms may cause us to close the Sugar Bush. If this happens, we will work with you to either cancel or reschedule your tour.

How should students prepare to dress for the weather?

Your time will be spent outdoors, please make sure you and your students are dressed properly for the weather. Our tours run rain or shine so boots and umbrellas are sometimes a good idea.  Be sure to check out the weather report the day before.

Are there any allergens that we should be aware of?

Students may encounter hay and/or straw while at our farm. Our production kitchen and bottling area are nut free.

Do you have a restaurant?

We no longer operate a restaurant here at the farm, our Pancake House closed in 2015.

Can we still get pancakes?

⭐ New for 2023 ⭐ We are now offering a Pancake Snack add-on for you and your students! This add-on requires an additional 30 minutes of time allowed for your visit to our farm.